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Returns Policy

We want you to love your shopping experience with Gexmoo. If something goes wrong with your order, here’s how we can help:

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When Can You Return a Product?

You can return a product within 7 days if:
 

  • Wrong item delivered.

  • Product is defective or damaged.

  • Size/fit issue

  • Color mismatch.

  • Received a duplicate item.

  • Changed mind

 

What You Need to Know

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  • The product must be unused, unwashed, and unaltered, with all tags still attached.

  • Items that show signs of use won’t be accepted and will be sent back to you.
     

No Returns for Change of Mind (Specific Items)

   We don’t accept returns if you change your mind about these items:

  • Women’s intimate wear

  • Men’s innerwear
     

How to Request a Return

  • If you need to return a product, just raise a request on our website within 7 days of receiving it.
     

 

Refund Policy

If your product is eligible for a refund, you will receive a full refund. This includes both the amount paid for the returned product and the shipping fee.

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Refund Processing Time


Once we receive your product (within 2-3 working days) and it passes our quality check (1-2 working days), the refund will be processed. Please allow 3 to 10 days for the refund to be completed.

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Exclusions


This refund policy does not apply to Gexmoo Global products.

If you have any questions, feel free to contact our support team!

  • 1. What is Gexmoo?
    Gexmoo is an online platform that connects you with a wide range of fashion products, including clothing, footwear, jewelry, and more. We also let you explore collections from nearby stores for a seamless shopping experience.
  • 2. How do I place an order on Gexmoo?
    Browse the products or collections from nearby stores. Select your preferred items and sizes. Add them to your cart. Proceed to checkout and make your payment. Once your order is confirmed, we’ll handle the rest!
  • 3. What payment methods do you accept?
    We accept: Bank transfers Cash on delivery
  • 4.Can I return a product?
    Yes, you can return a product within 7 days if it is: Damaged or defective Incorrect or incomplete Not as described or doesn’t fit Check our Return Policy for more details.
  • 5. How do I request a return or refund?
    To request a return or refund: Log in to your account. Click Request Return and provide the required details. Once approved, follow the instructions for sending the product back.
  • 6. When will I get my refund?
    Refunds are processed within 3 to 10 days after the returned product is received and passes our quality check. For more information, see our Refund Policy.
  • 7. Are there any products that cannot be returned?
    Yes, some products cannot be returned due to hygiene or safety reasons, such as: Women’s intimate apparel Men’s innerwear
  • 8. Can I browse products from nearby stores?
    Yes! Gexmoo lets you explore collections from local clothing stores, making it easy to shop for what’s close to you without leaving your home.
  • 9. How can I contact customer support?
    If you need help, feel free to: Email us at support@gexmoo.com Chat with us via our website
  • 10. Does Gexmoo ship internationally?
    Currently, we are focused on local markets. However, international shipping options will be available soon as we expand.
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