Product Return

We want you to love your shopping experience with Gexmoo. If something goes wrong with your order, here’s how we can help:

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When Can You Return a Product?

You can return a product within 7 days if:​

• Wrong item delivered.

• Product is defective or damaged.

• Size/fit issue

• Color mismatch.

• Received a duplicate item.

• Changed mind.

What You Need to Know:​

• The product must be unused, unwashed, and unaltered, with all tags still attached.

• Items that show signs of use won’t be accepted and will be sent back to you.

No Returns for Change of Mind (Specific Items):
   We don’t accept returns if you change your mind about these items:

•    Women’s intimate wear

•    Men’s innerwear

How to Request a Return
If you need to return a product, just fill the return process request form on our website within 7 days of receiving it.